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FREQUENTLY ASKED QUESTIONS

Questions about ticketing

Where do I buy tickets?

The best place to purchase tickets is online here: Get Your Tickets.

Trifecta 2020

Friday, May 1st at 8pm.

Omni Louisville Hotel

400 S 2nd St, Louisville, KY 40202
omnihotels.com/hotels/louisville

What types of payment do you accept?

Credit Card only for online sales

Can I buy tickets offline? How?

Please email info@trifectagala.com or call 502-238-2097 All tickets purchased offline will be emailed their digital copy of the ticket after they have been placed in our online ticketing platform.

What fees and taxes will I be charged?

You will only be charged a credit card processing fee.

How will I get my tickets if I buy them online?

All tickets will be emailed to the purchaser and they can add all guest information so that their tickets are emailed to them as well.

Do you offer refunds?

All sales are final.

What if my tickets are lost or stolen?

A replacement fee will apply to provide new tickets once they have been issued to purchaser.

Can I show my tickets on my phone at the door or do I need to have the physical tickets with me?

Each attendee will need a digital or physical ticket to gain entry to the event.

Can I put tickets on hold?

No.

Can I purchase tickets at the door/gate/entrance?

Tickets must be purchased in advance of event. No sales of tickets will be available at the door.

Will my seats be together?

Yes, all tickets purchased together will be placed together. If tickets are purchased separately then email info@trifectagala.com to be placed together.

What should I do if I don’t receive my tickets?

Please email info@trifectagala.com or call 502-238-2097.

What if the name on the ticket doesn’t match the attendee’s name. Is that okay?

Yes.

Questions about arriving

What time do the doors open?

Doors open at 8pm.

Where should I park and is parking free?

Valet parking is complimentary for all guests.

Do you have appropriate seating and parking for individuals with medical conditions?

Yes.

What items can I to bring into the event (e.g., bags, coolers, video equipment, outside food and drink, etc.)?

None. Please come in your finest attire and leave the rest up to us.

Are pets allowed?

Only service animals are allowed at the event.

Is there an age limit or are there ID requirements to enter the event?

Yes you must be 21 or older to attend event.

Staying in the loop

Is there a way for me to get updates as the event gets closer as well as on the day of the event in case there are weather or traffic delays or other problems that could affect the event?

You will receive all details via email ahead of the event with all parking, registration, silent auction, and important details for your attendance. And, you can join our email list here at the bottom of this page.