Questions about ticketing
Where do I buy tickets?
What types of payment do you accept?
Credit Card only for online sales
Can I buy tickets offline? How?
What fees and taxes will I be charged?
How will I get my tickets if I buy them online?
All tickets will be emailed to the purchaser and they can add all guest information so that their tickets are emailed to them as well.
Do you offer refunds?
What if my tickets are lost or stolen?
Can I show my tickets on my phone at the door or do I need to have the physical tickets with me?
Can I put tickets on hold?
Can I purchase tickets at the door/gate/entrance?
Will my seats be together?
Yes, all tickets purchased together will be placed together. If tickets are purchased separately then email firstname.lastname@example.org to be placed together.
What should I do if I don’t receive my tickets?
What if the name on the ticket doesn’t match the attendee’s name. Is that okay?
Questions about arriving
What time do the doors open?
Where should I park and is parking free?
Do you have appropriate seating and parking for individuals with medical conditions?
What items can I to bring into the event (e.g., bags, coolers, video equipment, outside food and drink, etc.)?
Are pets allowed?
Is there an age limit or are there ID requirements to enter the event?
Staying in the loop